Wyvern House B&B Covid-19 Protocol for Guests

Covid 19 ProtocolWe are excited to be re-opening and after what seems an exceedingly long time, to be able to welcome guests to Wyvern House.  Our priority is to keep you, our valued guests, ourselves and our local community safe during this testing time.   We understand that your travel criteria may have changed, that you may be more cautious, and that you will be looking for an enjoyable, secure, safe environment to base your stay.

With this in mind, we want to reassure our guests, that we have developed a Covid-19 Secure set of protocols so that you are kept safe and healthy during your stay with us, and enjoy your experience here during your stay.   We have been awarded the "We're Good To Go" Kitemark from VisitBritain, demonstrating that we have the appropriate measures in place for our guest safety.  These have been drawn up incorporating government guidelines released specifically to our sector, and that we have adapted for our particular property.  This document is to make you aware of what changes we have had to make, which will be in place during your stay with us.  The situation is a fluid one, and as guidelines are relaxed or indeed tightened, we will, of course, update all our guests as soon as possible and we will be continually reviewing the situation.

Having been in this together since the start, we all continue to have a responsibility to each other to adhere to government guidelines and ensure we keep each other safe.  We have done our utmost to ensure that your holiday with us will be as enjoyable and safe as possible and look forward to your joining us in our objective.

Things may be a little different here at Wyvern, but the welcome is as warm as ever, and we are looking forward to seeing you.

If you have any queries about anything in this document, or how our measures may affect your stay, please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 01288 352205.

Our Protocols to keep us all safe

Arrival and Departure

Please do not travel to us if you have Covid-19 symptoms. Please contact the NHS, book a test and self-isolate at home.  https://www.nhs.uk/conditions/coronavirus-covid-19/  Your trip can be rearranged for a later date at no added cost to you whatsoever.

Please do not travel to us if you are under local lockdown.  Please speak to us to move your booking.  If you are travelling from an area which is under lockdown, your booking will be cancelled until it is safe and legal for you to travel to us. 

If you become ill during your stay with us, you must inform us by telephone immediately.  You will be asked to check out and go straight home.  Your room will then be sealed, quarantined for 72 hours and disinfected.  You will not be permitted to self-isolate in the B&B.

We have introduced a Contactless payment system so that all guests pay their balance due prior to arrival.  This will ensure that check outs are safe for everyone, as most people leave simultaneously and we need to ensure that social distancing is maintained.  If you have booked direct with us, you will be sent a payment link by email 7 days prior to arrival to pay any balance due for your holiday.  If you have booked via a third party site, your card will be charged for any balance due 7 days prior to your arrival. Alternatively, payment can be taken over the telephone for the balance due if you prefer, please let us know upon booking how you would like to proceed.   

Our check in is between 3pm and 6pm. On arrival, please use the hand sanitizer in the porch prior to ringing the doorbell.  We are looking forward to greeting you, please use a face-covering for arrival and departure. Please note that we will be wearing masks and gloves.

All guests will be temperature checked upon arrival.  If a guest has a temperature of 37.8 degrees or above, you will not be permitted to stay and you will be asked to return home, book a test and self-isolate.

Your disinfected room key will be waiting for you on the sideboard in the hallway, we will give you directions and you will self-check into your room.   If you need help with your luggage, that is not a problem, this can be brought up after you have gone to your room and we will leave it outside your door.  Once you have settled in, we will call you to ensure everything is to your satisfaction, and you can contact us via phone or WhatsApp if you have any queries at all during your stay.  Please supply us with your mobile telephone phone number if you have not already done so, so that we can contact you.   In the event of an emergency – please come down and ring the bell outside the kitchen door.

Rooms must be vacated by 10am.  Please adhere to these times.  Due to enhanced cleaning and disinfecting regimes and times, room cleans will take longer to undertake, ready for our new arrivals.  Thank you for your cooperation.

If you are travelling with older children or you are a lead guest as part of a party, other members of your party will not have been sent this document.  Please ensure that you appraise them of our protocols. It is your responsibility to ensure that they are appraised of the guidelines we have set out for everyone’s safety.

Many of our guests stay with us to visit family and friends in Bude, or are holidaying in a larger party that may be accommodated elsewhere.   If you have arranged to meet any family or friends, they are more than welcome to wait for you outside in our garden.  Unfortunately, we will not be able to allow access into the house as we have in times past whilst they wait for you.  We appreciate that this could be difficult, particularly when people have not seen one another for a long time, but sadly we have to be mindful of the risk this may pose to other guests.

Please continue to wash your hands regularly and utilise the alcohol gel that is always provided for your use throughout the property.

In the unfortunate event that we have another lockdown, whether local or national, all guests will be required to vacate the premises straight away and return home. Refunds will of course, be issued for any lost nights of stay.

Breakfast

Breakfast is included in your room rate when you book direct with us.  If you have booked via an Online Travel Agent,  your booking will be on a Room Only Basis.  Our Room Only guests can pre-order breakfast at an additional cost of £9 per person if required.   Your card will be charged for any breakfasts purchased on the morning of your departure. 

To ensure social distancing is maintained, and “pinch points” minimised, our breakfast will be served in two, thirty-minute sittings.  The first sitting is 8.00 to 8.45am and the second is 9 to 9.30am. There will be a clean, laminated menu in your room to choose breakfast from which you will need to order via your mobile phone.   We will do our utmost to give you your chosen slot, but as slots will be allocated to you upon your pre-order of breakfast, on a first come first serve basis, it will be subject to availability.  To ensure the sitting system is kept fair, we are unable to take sitting bookings in advance, or in blocks.  Therefore, please contact us as early as possible to order your breakfast.  This must be done by phone call to us, or by text message/WhatsApp by 7pm each evening of your stay.  If we do not receive an order from you by then, we will assume that no breakfast for the following day will be required. 

To ensure you fully enjoy your breakfast experience, please arrive on time for your breakfast sitting and leave on time too. If you are late, your remaining time may be limited and if you miss your slot, another will not be available for you.    This is to ensure that there is a 15 minute gap between you leaving the breakfast room, and the next guests arriving, in order to minimise contact and to ensure that we can clean and disinfect thoroughly between sittings and that the chemicals we use have complete contact time.  Thank you for your cooperation in this.

Your breakfast will, of course, be prepared using the same fresh, quality local produce, with the same love, care and attention it always has been and brought to the breakfast room to a collection point for you to collect and take to your table.  At the end of your breakfast slot, we are requesting that guests take their dirty crockery and cutlery to the used collection point trays and leave the breakfast room promptly.  Condiments will be single use as will Salt and Pepper.

General

Please take care when using the communal staircase and ensure you leave at least 1m distance between you and other guests when meeting on the staircases or on landings and hallways. Face coverings are recommended when you are using communal areas.

Daily Room Housekeeping will not be available until further notice unless specifically requested.  Beverage trays should be left outside your room if you wish your items to be replenished along with any dirty crockery.   Please tie up your pedal bin liners and leave your rubbish outside your room with your room tray and we will dispose of this daily for you.   You will be given new pedal bin liners each day.  Please also ensure that your room is well ventilated during your stay.  Should you wish to be able to make an interim clean of your room during your stay, we will provide the appropriate cleaning materials for you to do so. 

If you require fresh towels during your stay, please use the coloured plastic bag that will be in your bathroom to put your dirty towels into  –  please tie it up securely and leave outside the room for collection.  These will be swapped for fresh towels. Please do not ask for towels to be changed unnecessarily to minimise risk and continue to care for our environment.   

Changes such as ours will be prevalent amongst all aspects of the Hospitality Community, particularly in Pubs and Restaurants.   We therefore strongly advise pre-booking your evening meals at your chosen restaurants during your stay before your arrival to ensure you can access evening meals. Our local restaurants will be in huge demand and walk-in’s may not be possible.  We have lots of excellent eateries in Bude and our surrounding areas that serve amazing food. Please see a few of the links below for recommendations.   If you are unable to eat out on occasion, we are happy to provide plates and cutlery for take-away food to be eaten in your room by prior arrangement –  as long as this request is prior to 8pm - but takeaways must be collected, and not delivered to Wyvern House. Takeaway deliveries will not be permitted or accepted.   Please call or text to let us know you are collecting a take-away and we can put crockery and cutlery outside your room for you.  Please note that there are no re-heating facilities available and that we do not permit Chinese or Indian Takeaways in the rooms under any circumstances. Any damages/extra cleaning as the result of any other food consumed within our bedrooms must be paid for.

Cleaning

We have always had a high standard of cleaning here at Wyvern House, as our reviews from our guests testify. To help manage the risk we all face, we have updated our cleaning schedule and developed a Covid-Safe Cleaning System that ensures our guests and ourselves are kept as safe as possible. A summary of all of cleaning measures are detailed below.   We hope that this will give you reassurance that we are operating as Safely as possible and that the chemicals we use are approved for use against Covid-19.

Prior to your stay, your bedroom and en-suite bathroom will have been cleaned as follows.

  • All hard surfaces within the bedroom will have been cleaned with hot soapy water and then disinfected with an approved viricidal cleaner.
  • The entire bathroom, the sanitary wear and bathroom fittings, floor and walls will have been cleaned with hot soapy water and approved viricidal cleaner.
  • High touch points including doors, door handles, window and furniture handles, TV Remote Controls, Hairdryers, Kettles, Beverage Trays and their contents, and wastepaper and recycling bins will have been cleaned and disinfected.
  • Your room key and fob will have been thoroughly disinfected.
  • All linen, towels and bedding including mattress protectors, pillow protectors and duvet protectors will have been washed at minimum 60 degrees and tumble dried to remove any trace of Covid-19.
  • Our refillable St Kitt’s toiletries for your use during your stay will have been fully cleaned, disinfected, and refilled.
  • Mattresses and any other soft furnishings will have been steam cleaned upon each changeover.
  • All cushions and guest information folders and paper and pen products have been removed – guest information can be found on the information board in the hallway.
  • We, as owner operators, temperature check one another daily, frequently wash and disinfect our hands, and will be wearing visors, masks, disposable aprons, and gloves which will be changed as each room is cleaned to prevent cross-contamination.

Our Communal Area’s and Back of House Areas will be cleaned several times a day, including Hand Rails, Sideboard, Door Handles, Door Bells, Alcohol Gel Dispensers, and any other High Touch Surfaces.

Our Recommended Restaurants

http://www.thedeckbude.co.uk/ Our personal favourite – Fabulous family run restaurant, with amazing food in served in great surroundings.  All diets catered for.

http://www.bayleaf-bude.co.uk/ We do not permit Indian or Chinese in our rooms – but this Indian is the best in Bude in our opinion – for a great sit-down dining experience. 

https://www.facebook.com/Bencoolen-Inn-1068407449882748/ - Delicious “home cooked” food very reasonably priced.  Great Sunday Lunches.

https://www.prestongateinn.co.uk/ - Fabulous pub situated in Poughill – Taxi numbers are available on our notice board if you don’t want to drive –  a brilliant pub with a “no rush” policy with great specials – we love the Preston Gate!

https://lifesabeach.info/our-menu/ - Superbly situated overlooking Summerleaze Beach and a 15-minute walk from Wyvern House.  Fabulous food well worth the money and the setting is second to none

http://www.thebankatbude.co.uk/restaurant-and-takeaway-menus/ - Bude’s answer to a taste of Spain – fabulous tapas and brilliant atmosphere.

https://www.olivetreebude.co.uk/ - Bude’s Canalside restaurant serving great food.

We hope that our Covid-19 Protocol has gone some way to reassure you that the same high standards, customer service and warmest welcome are here for you and you can choose to stay with us with confidence.  We look forward to welcoming you soon,

Paula & James Lyons

24th June 2020